up786 Privacy Policy

1 Who We Are

This Privacy Policy is published by up786 ("the Company", "we", "us", "our"), the operator of the up786 online casino and sports betting platform accessible at up786.biz (the "Platform"). up786 operates under an internationally recognised gaming authority licence and is committed to handling the personal data of all players — including Pakistani players located in Karachi, Lahore, Islamabad, Faisalabad, Peshawar, and across Pakistan — responsibly, transparently, and in line with internationally recognised data protection standards.

For the purposes of this Privacy Policy, up786 acts as the data controller in respect of personal data collected directly from users of the Platform. Where we engage third-party service providers to process data on our behalf, those parties act as data processors and are bound by contractual obligations to handle your data only as instructed by us and in accordance with applicable law.

By registering an account on up786, accessing the up786 login page, or using any feature of the Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Information We Collect

up786 collects personal data in several ways: directly from you when you register or use the Platform, automatically through your interaction with the Platform, and in limited circumstances from regulated third-party verification partners. The categories of personal data we collect include the following:

3 How We Use Your Data

up786 uses your personal data only for purposes that are necessary, proportionate, and clearly justified. We do not use your data for purposes incompatible with those set out in this Privacy Policy. The primary purposes for which we process your personal data are as follows:

• Account Management: To create, maintain, verify, and secure your up786 player account, including processing your up786 login and account authentication.
• Service Delivery: To provide the casino games, sports betting markets, live dealer services, and other features of the Platform that you use.
• Payment Processing: To process your PKR deposits and withdrawals via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and the 1LINK network, and to maintain accurate transaction records.
• Identity Verification (KYC): To verify your identity, age (21+), and payment method ownership as required by our gaming licence obligations and anti-money laundering regulations.
• Legal & Regulatory Compliance: To meet our obligations under applicable gaming, financial crime, and data protection laws and to respond to requests from regulatory or law enforcement authorities where lawfully required.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and other illegal or prohibited conduct on the Platform.
• Responsible Gaming: To monitor player behaviour and enforce responsible gaming tools such as deposit limits, loss limits, self-exclusion, and cooling-off periods where activated or where we are required to intervene under our duty of care.
• Customer Support: To respond to your queries, complaints, and support requests submitted via live chat or email.
• Marketing Communications: To send you promotional emails, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time by contacting support or updating your communication preferences in your account settings.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and content of the up786 Platform.

4 Legal Basis for Processing

up786 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contractual Necessity: Processing required to perform our contract with you — including account registration, game provision, and payment processing — is carried out on the basis that it is necessary for the performance of that contract.
• Legal Obligation: Processing required to comply with applicable gaming licence conditions, anti-money laundering regulations, and any requests from lawful regulatory or governmental authorities.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where those interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and non-essential cookies, where your prior consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5 Data Sharing & Disclosure

up786 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your personal data with third parties only in the following strictly defined circumstances:

• Payment Processors: JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK receive the minimum financial data necessary to process your PKR transactions.
• KYC & Identity Verification Partners: Regulated third-party verification providers receive identity document data solely for the purpose of completing your KYC verification as required by our gaming licence.
• Gaming Technology Providers: Game studio and platform software providers may receive anonymised technical data necessary to deliver their games and services on the Platform.
• Regulatory & Law Enforcement Authorities: We may disclose personal data to gaming regulators, financial intelligence units, or law enforcement agencies where we are legally obligated to do so.
• Professional Advisors: Lawyers, auditors, and compliance consultants engaged by up786 may access personal data where strictly necessary for the provision of their professional services, subject to confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of the business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections and prior notice to affected users.

6 Cookies & Tracking Technologies

up786 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device by your web browser when you visit the Platform. The following categories of cookies are used on up786:

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Most modern browsers — including those commonly used on Pakistani Android and iOS devices — provide cookie management options in their privacy or settings menus.

7 Data Retention

up786 retains your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable gaming licence conditions, anti-money laundering regulations, and other legal obligations.

• Active Accounts: Personal data associated with an active up786 account is retained for the full duration of the account relationship.
• Closed Accounts: Following account closure, personal data is retained for a minimum period of five (5) years to comply with anti-money laundering record-keeping requirements and gaming regulatory obligations.
• Transaction Records: Financial transaction data is retained for a minimum of seven (7) years in line with standard financial record-keeping requirements.
• Marketing Data: Where you have consented to marketing communications, your contact preferences are retained until you withdraw consent, after which your data is removed from active marketing lists within thirty (30) days.
• Support Communications: Customer support correspondence is retained for two (2) years after the resolution of the relevant query, for quality assurance and dispute resolution purposes.

After the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8 Data Security

up786 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the up786 Platform.
• Encryption of sensitive data at rest, including financial details and identity documents.
• Role-based access controls ensuring that only authorised up786 personnel with a legitimate need can access personal data.
• Regular internal security reviews and vulnerability assessments of Platform infrastructure.
• Two-factor authentication options for up786 player accounts to reduce the risk of unauthorised login.
• Strict contractual data security obligations imposed on all third-party data processors.

9 Your Rights

As a player on the up786 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the up786 support team via live chat or at [email protected]. We will respond to all verified requests within thirty (30) days.

• Right of Access: You have the right to request a copy of the personal data up786 holds about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held on your account.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your data in certain circumstances, for example while a complaint is being investigated.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, machine-readable format, where processing is based on consent or contractual necessity.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, subject to our ability to demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10 Children & Minors

up786 operates strict age verification procedures as part of the KYC process to prevent minors from accessing the Platform. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on up786 using false information, please notify us immediately at [email protected].

11 Third-Party Links

The up786 Platform may from time to time contain references to third-party services or payment providers. This Privacy Policy applies only to the up786 Platform itself. up786 is not responsible for the privacy practices or content of any third-party websites, applications, or services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform, including your JazzCash, EasyPaisa, or bank mobile application.

12 Changes to This Privacy Policy

up786 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, we will notify registered players via email to the address on their up786 account and/or by posting a prominent notice on the Platform at least fourteen (14) days before the changes take effect.

The current version of this Privacy Policy, along with its effective date, will always be available at up786.biz/privacy-policy. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.

13 Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way up786 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week:

[email protected]

Live Chat — available on every page of the up786 Platform

We acknowledge all written data-related requests within two (2) business days and aim to provide a full response within thirty (30) days of receiving a verified request. For complex requests, we may extend this period by a further two (2) months, in which case we will inform you of the extension and the reasons for it.